Refund Policy
How refunds work for votes, tickets, and payments made through Lumina Vote.
Votes and tickets are credited automatically the moment a payment is confirmed, so both are generally non-refundable once confirmed. The situations below are the exceptions.
1. Votes
Because votes are credited to a contestant immediately on confirmed payment, votes cannot be reversed or refunded once they've been counted. If you selected the wrong contestant, we cannot undo the vote — please double-check before paying.
2. Tickets
Ticket purchases are final once payment is confirmed and the ticket is issued. Refunds for an event that is postponed or cancelled by the organizer are handled by that organizer; contact us and we'll help coordinate.
3. When you ARE eligible for a refund
- You were charged but no vote or ticket was credited to your account after 15+ minutes.
- You were charged more than once for the same vote or ticket order (duplicate charge).
- A technical error on our end prevented the vote or ticket from being delivered as described.
4. When you are NOT eligible for a refund
- The vote or ticket was successfully credited, and you simply changed your mind.
- You voted for the wrong contestant by mistake.
- The event itself was run as described by the organizer (event-day disputes are between you and the organizer).
5. How to request a refund
Contact us within 7 days of the payment through our Contact page, with your payment reference or the phone number used to pay. Approved refunds are returned to the original payment method within 5–10 business days.
Need to report a payment issue?
Reach out with your reference and we'll look into it.