Support
Answers to the most common questions about voting, tickets, and payments.
I paid but my vote hasn't reflected yet
Vote confirmations usually land within a minute of payment. Go to Verify Vote and enter the phone number you paid with (or the payment reference from your receipt) to check the exact status. If it still shows nothing after a few minutes, contact us below with your reference.
I paid but got no confirmation message
Check Verify Vote first — payments are sometimes confirmed even if the SMS/prompt was delayed. If nothing shows up after 10 minutes, reach out with your MoMo transaction ID.
How do I buy a ticket or vote for a contestant?
Browse Events, open the one you want, and choose a contestant to vote for or a ticket to buy. You'll be redirected to a secure payment page to complete payment.
Can I get a refund?
Votes and tickets are non-refundable once payment is confirmed, since votes are credited immediately. If you were charged without receiving any votes or ticket after 15+ minutes, contact us with your reference and we'll investigate.
I want to organize my own event
Head to Create Event to set up a voting competition or ticketed event — you'll need an organizer account first.
Can I vote or buy tickets without internet?
Yes — dial our USSD code from any phone to vote for a contestant or buy a ticket, no internet or smartphone needed. See our FAQ for the full USSD walkthrough.